If you’ve ever checked your phone’s call history to see when someone last rang, you’ve probably seen information such as the caller’s name, the call
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Connect in a crisis with iOS 18’s new video call feature for emergency services
Imagine you’re out hiking in a remote area when you suddenly witness a friend take a serious fall. They’re unable to move, and you’re unsure
Read moreThe Latest Call Center IVR Upgrades Are Slashing Wait Times
Interactive voice response (IVR) systems route calls and handle basic queries. Call center IVR systems are specialized versions designed for much higher call volumes. For
Read more7 Surprising Things ASR Call Center Technology Does Well
Automatic speech recognition (ASR) technology has gotten a lot better in the past few years — and much less expensive. Even the free speech-to-text tools
Read moreOur close call with crafty scammer posing as Microsoft support
Microsoft support scams are probably the oldest type of online scam, and they remain just as dangerous as they were a decade ago, perhaps even
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